Service
Online psychiatric care across North Carolina
Telehealth video visits are open to anyone in North Carolina, for evaluations and ongoing care. Distance, work, deployments, or small kids should not decide whether you get care.
It is the same appointment, with the same provider, for the same length of time as an office visit. Patients join from Richlands, Swansboro, Sneads Ferry, Hubert, and across eastern North Carolina.
What you need for a telehealth visit
- A phone, tablet, or computer with a camera and microphone.
- Internet good enough for video. If it drops, we finish by phone.
- A private place to sit. A parked car works.
- To be in North Carolina during the visit. That is a licensing rule.
You get a link before the visit. Nothing to install, no account to create.
Telehealth across North Carolina
Wherever you live in North Carolina, you can see us by video. In the Triangle, patients join from Raleigh, Durham, Cary, Chapel Hill, Apex, and Wake Forest. Around Charlotte, they join from Concord, Gastonia, and Mooresville, and in the Triad from Greensboro, Winston-Salem, High Point, and Burlington.
Closer to the coast and across the east, we see patients in Wilmington, Greenville, New Bern, Goldsboro, Kinston, Havelock, Morehead City, Rocky Mount, Wilson, and Elizabeth City, as well as Fayetteville and Sanford. In the west, patients join from Asheville, Hickory, and Boone.
What works by video
Most care works well by video: evaluations, medication follow-ups, and dose changes. Anything that needs vitals, a shot, or a physical exam happens in the office. Controlled medications may need one in-person visit before the first prescription.
You can switch between video and in-person visits at any time.
Privacy
Visits use a HIPAA-compliant video platform, not a regular video app. Visits are not recorded. On your end, headphones and a closed door help keep the call private.
Common questions
Does insurance cover telehealth visits?
Nearly all plans now cover telehealth for behavioral health at the same rate as an office visit, including TRICARE, Medicaid, and Medicare. We confirm it with your plan when we verify benefits.
Do I have to be in North Carolina?
Yes, you must be in North Carolina at the time of your appointment. If you are traveling out of state, the visit has to be rescheduled.
Can I get ADHD medication through a video visit?
Sometimes. Controlled medications, including stimulants, may require an in-person visit before the first prescription, depending on federal rules and your history. We will tell you before you book.
More answers on the full FAQ page.
At a glance
- Ages
- Ages 6+
- Visits
- In person in Jacksonville, or by secure video across North Carolina
- Insurance
- TRICARE and most major plans accepted
- New patients
- New patients seen within days
Reaching out is the hardest part. We'll make the rest simple.
Send a request and you'll hear back within one business day, or call (910) 378-2877.